FAQs

Primary care focuses on health care services, including health promotion, illness and injury prevention, and the diagnosis and treatment of illness and injury.

A family health team is an approach to primary health care that brings together different health care providers to coordinate the highest possible quality of care for the patients in our community.

Click here for all contact information in the Cowan Community Health Hub.

Health Care Connect is a service that helps Ontario residents find a physician. To contact Health Care Connect either call them at 1-800-445-1822 or visit them on line to register for their services.

Most of the services of the PrimaCare Community Family Health Team are only available to patients rostered to our doctors. To find out of services that the Community can access call PrimaCare at 519-442-9834.

You should ALWAYS try to contact your family physician first to book an appointment before calling us. There may be appointments available for urgent medical problems during regular office hours with your family physician.

If you think it is an emergency, you should go to the nearest emergency room, urgent care or call 911. Otherwise, our Family Health Team offers extended hours Monday through Friday from 5:00PM to 8:00PM. We also have Saturday after hours from 9am-12pm. Our clinic operates by appointments and walk ins, if capacity allows. Please call the clinic to see if there are spaces still available.

Medication renewals are best managed by your own health care provider during regular office hours. Please call your doctor’s office. Also, this service is not for routine office visits and you will not be seen for the following:

Routine blood pressure checks

Regular prescription renewals

Results of lab tests or procedures

Requests for referrals, procedures or for appointments with your own doctor

Our office is wheelchair accessible. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence and integration.

It’s necessary that you present your health card to the front desk at every appointment in order to receive care. You must also ensure that your health card is not expired.

Telehealth Ontario also provides free access to a registered nurse 24/7 at 1-866-797-0000. A nurse can provide both health advice on a specific problem or general health information. They do not diagnose and do not replace your physician or 911.